Weoo ("Weoo," "we," "us," or "our") operates a multi-service platform for ride-hailing, dala dala (public minibus) transit, food delivery, parcel/courier delivery, and a handyman marketplace, primarily serving users in Tanzania (mainland, Zanzibar, and Pemba). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By creating a Weoo account or using the Weoo app, you agree to the collection and use of information as described in this policy.
1. Who We Are
This Privacy Policy is issued by Weoo. If you have questions about this policy or how we handle your information, contact us at privacy@weoo.africa. Our Data Protection Officer can be reached at the same address.
2. Information We Collect
We collect only what is genuinely needed to provide the service, verify identity and safety, and keep the platform trustworthy. We do not sell your personal information to third parties.
2.1 Information you provide directly
Account information — your name, phone number, and (for some account types) email address.
Profile photo — required for every account, driver and passenger alike, so both sides of a trip know who to expect.
Facial verification (selfie) — a one-time, consented facial verification at signup, used only to detect duplicate or fraudulent registrations. A flagged match is always reviewed by a real person before any account action is taken.
Vehicle and licensing information (drivers) — vehicle details, license, insurance, and permit information and expiry dates.
Trade and verification documents (handymen) — documents required for verification before appearing in search.
Business information (business accounts) — name, description, category, location, photos, and video captured at signup.
Payment-adjacent information — Weoo does not yet process in-app digital payments; Access Pass fees and payouts are handled outside the app today.
Content you submit — messages, ratings and reviews, safety incident reports, and photos/videos you upload.
2.2 Information collected automatically
Location data — precise and approximate location, used to match drivers, calculate routes and fares, provide live tracking, show nearby businesses, and power safety features. An optional saved "home location" powers a small number of opt-in features.
Trip and usage data — pickup/drop-off locations, routes, timestamps, fares, ratings, and feature usage.
Device information — device type, OS, app version, and diagnostic/crash information.
Communications data — SMS content if you use text-message booking, and push notification delivery status.
2.3 Information from other users
If someone nominates you as an "Extra Eyes" safety contact, books a trip or order for you, or shares a live trip-tracking link with you, we process only the minimum information needed to deliver that specific feature.
2.4 Information You Provide About Others
Some features require you to give us another person's information — nominating a safety contact, booking a ride or food order for someone else, or booking a service on behalf of family or friends abroad. By providing another person's information, you confirm you have their permission to share it with us for that purpose and that you've made them aware of this policy. We use it only to deliver the specific feature you used it for.
3. How We Use Your Information
Match riders, drivers, couriers, and handymen, and provide the core service.
Verify identity and reduce fraud, including duplicate-account detection.
Power safety features — live trip watching, one-tap SOS, automatic check-ins, and safety-report routing to our support team.
Communicate booking confirmations, trip updates, safety alerts, and renewal reminders.
Improve reliability and performance on the range of networks and devices common in Tanzania.
Comply with applicable law and respond to legal requests.
Calculate Access Pass usage, canvasser bounties, and driver association revenue-share.
We do not use your information for automated decisions with a legal or similarly significant effect on you without human review.
4. How We Share Your Information
With other users, as needed for the service — e.g. a driver and rider see each other's name, photo/vehicle, and rating.
With your nominated safety contacts — only when you enable Extra Eyes or trigger SOS.
With service providers who help operate the platform (mapping/routing, SMS delivery, cloud hosting) — given only what's needed for their function.
For legal reasons, where required by law or to protect user/public safety.
We do not sell your personal information.
5. Data Retention
We retain your information for as long as your account is active, and for a reasonable period afterward for legal, safety, fraud-prevention, or dispute-resolution purposes. You may request deletion at any time; some records may be retained longer where required by law.
6. Data Security
We take reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on sensitive data such as facial verification images or safety reports. No system is perfectly secure.
If a security incident occurs that puts your personal information at risk, we will notify the relevant authorities as required by law, and take reasonable steps to inform affected users without undue delay.
7. Your Rights and Choices
Access and correction — update most profile information directly in the app.
Location controls — location can be declined, with reduced functionality.
Safety-feature controls — Extra Eyes, SOS, and check-ins are all opt-in.
Account deletion — contact privacy@weoo.africa to request deletion.
Marketing communications — opt out of non-essential notifications in-app. You have the right to object to direct marketing at any time — contact privacy@weoo.africa and we will stop.
Objecting to processing — you may object to our processing of your personal information in certain circumstances; contact us and we will consider your request.
Compensation — where applicable law provides a right to compensation for harm caused by a breach of your data protection rights, this policy does not limit that right.
8. Children's Privacy
Weoo is not directed at children, and we do not knowingly collect personal information from anyone under 18. Contact us if you believe a child has provided personal information so we can remove it.
9. International/Cross-Border Features and Data Transfers
Some features let a user outside Tanzania book a ride or food order for a real Weoo passenger inside Tanzania. The booker's contact/payment-estimate information is used only to arrange the booking; the trip/order itself is processed under this same policy.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated in-app or by other reasonable means before taking effect. The date at the top reflects the most recent revision.